ABOUT CYBER CLINIC   Cyber Clinic is one of Australia’s first AI driven digital mental health platforms, dedicated to connecting mental health practitioners with patients in a convenient and timely manner. Cyber Clinic has been designed in accordance with the ever-growing technology world, whereby patients connect with practitioners through a secure, face-to-face video conferencing app on their smartphone.   ABOUT PSYLEGAL   Psylegal is a Melbourne based boutique psychology practice specialising in the areas of clinical and forensic psychology. It offers clinical services for a variety of mental health conditions and expert advice in forensic matters. It is owned by Cyber Clinic’s founder, Dr Qusai Hussain and is the incubator for the Cyber Clinic.   ABOUT YOU   The startup world - it’s exciting, it’s innovative and it’s ever evolving. It’s a chance to be part of something from the ground up, to work directly with the founder and executive team to shape the direction of this online business whilst effecting change in the world.   Cyber Clinic is seeking a well-rounded and motivated individual to join our team as Client Relationship Manager to assist with a range of client and administration based tasks. You will also be required to provide a small amount of administrative support to Psylegal.   You are a quick learner and creative thinker who is autonomous, organised, tech savvy, with great communication skills and high attention to detail.     Job Tasks and Responsibilities:

• Serve as the lead point of contact for all client matters
• Liaise with a range of internal and external stakeholders
• Build and maintain strong, long-lasting customer relationships
• Manage all administrative aspects of key client relationships – regular WIP’s and monthly reporting
• Organise, arrange and coordinate internal meetings – including agenda and follow up
• Feedback internally - client interactions, opportunities to develop the platform manage feedback around design and features
• Communicate with our team of engineers to identify, manage and resolve any technical/software issues and test software updates
• Offer basic technical support to individuals using the Cyber Clinic platform
• Create and update records and databases with personnel, financial and other data
• Prepare presentations, written tasks, and instruction manuals as required
• Manage phone calls and correspondence
• Assist with writing tenders, abstracts and applications where needed
• Assist in booking appointments and processing Medicare rebates for Psylegal patients on Monday, Wednesday and Thursdays

  Skills and Experience:

• Exceptional written and verbal communication skills
• Acute attention to detail
• A strong desire to be a part of a startup business
• A motivated and quick-learner
• Someone who is tech savvy with the ability to learn new software platforms and test software updates in a timely manner
• Proficiency in MS Office and Google Drive
• Organised and a proven ability to manage their time/ priorities their tasks
• An interest in the mental health space
• Ability to show empathy and understanding for patients in challenging situations
• 6 months administration/ reception experience
• 6 months sales/ client service experience

   

• Be a driving force in the growth of the Australian startup ecosystem
• Support the growth of incredible young entrepreneurs
• Be a part of one of the most dynamic teams at Monash University
• Find the work-life balance that you won't find in a startup

Apply by Midnight, Sunday 3rd March.  The Generator, Monash University’s startup hub, is built on the belief that great startups create real value in the world. As Australia’s largest university, Monash University has untapped access to brilliant young minds focused on changing the world. Just three years in, the Generator program is young but punches above its weight. With several startups supported to multi-million dollar valuations, and the online and offline community doubling each year, The Generator is just getting started. If you’re looking for an opportunity to shape the future generation of startup founders, and transform education, this is it. The Opportunity The Events and Marketing Officer is a new role designed to complement the tight-knit Generator team. The core purpose of the role is to support and grow the Generator’s online and offline community. A day in the life of the Events and Marketing Officer will involve management of digital communications channels, design and delivery of events and workshops, and creation of engaging content - from Instagram stories, to emails, to blog articles. As the first point of call for the Generator, you will be integral in maintaining strong community relationships and engagement. Having your finger on the startup pulse at Monash, you’ll be voicing the startup needs of the faculties and student groups and be part of the team driving the growth of our physical presence across campus. You will be based with the core Generator team in the Clayton co-working space and will be ensuring the community experience within the co-working space is engaging and on point. During peak times, the position will also support general administrative duties across the team. You will be working closely with the Community Manager, who will provide guidance and support with the execution of strategy, design and delivery of your core responsibilities. With their past experience in Marketing for one of the fastest growing startups in Australia, this is also a rare chance to receive direct and on the job marketing training. About You You believe that empathy and good communication are the keys to building great relationships with individuals and groups alike. In your spare time you’re out and about going to events and socialising, or at home getting lost in learning new and interesting things. You’re an inherently curious person, and always looks for new and efficient ways to solve problems. Embodying the belief that entrepreneurial thinking is critical to truly creating value in the world – whether it’s at work, at home or building a startup. Your beliefs and personal investment in the entrepreneurial way of life have been developed through immersing yourself in the startup space, or perhaps even building your own. You see the value in both quantitative and qualitative analysis in marketing campaigns, because data and metrics tell one very important story, but can’t always quantify brand impact - as brands are a combination of art and science. You know that great brands are about building emotional connections and creating an incredible experience, both online and offline. Whether it’s designing and running an event, writing a social post, or greeting a founder at the co-working space, each deserves the same level of care and respect. Most importantly, you care about helping people and are excited to help play an important part of something truly new in the education space and are along for the ride. This role is a full-time position; however, flexible working arrangements may be negotiated. At Monash University, we are committed to being a Child Safe organisation. Some positions at the University will require the incumbent to hold a valid Working with Children Check. Experience using Adobe Creative Suite is highly desirable.