Tablo is a new generation of book publishing company. We're the most author-friendly publishing company in the world, where new and successful authors can create their books, publish globally, and build their careers.

Since 2013 we've been working to reinvent the publishing industry. We achieve this through the world's best book creation platform, where publishing a real printed book is as easy and as accessible as publishing a video on YouTube, or a blog on SquareSpace. With the click of a button, a global distribution network will publish your books to 40,000 retailers, then print and ship each copy anytime a book is sold, with the best royalty terms available to authors.

Tablo is seeking a new member of its team to help with customer experience and sales for authors. In this role you will:

• Help authors learn about the Tablo product, and help them achieve their publishing goals.
• Work directly with authors to simplify the publishing process, and consult on their opportunities.
• Build relationships with customers over email, phone and live chat.
• Guide new authors down a path to become published authors and convert to customers.
• Help to build documentation, and the foundations for new support members.
• Providing an outstanding customer experience that always exceeds expectations

Tablo's team is small, but growing quickly. In this role you'll have an opportunity to take ownership and make decisions around support and sales practices, and become a core part of our team.

Our ideal candidate will have:

• At least 5 years of customer support and sales experience.
• A high level of empathy, and a caring, supportive tone with customers that lets you explain complicated problems with simple and engaging language.
• Great problem solving skills with technology that allow you to solve a broad range of customer queries efficiently, and with confidence.
• An interest in books and publishing (no publishing industry experience necessary).
• A high level of empathy, and a caring, supportive tone with customers.

If you think you’re the perfect fit for this role, please submit a CV and cover letter before 6pm on Friday August 30th. Oh, and if you really want to impress, send us a short 3 minute video as your cover letter. Email ash@tablo.io to apply.

Applications close 6pm Friday August 30th.

We look forward to hearing from you! Team Tablo

Community Lead, Creative Enterprise Portfolio

• VPS 5.1
• Fixed-term to 31 December 2021
• Full-time
• A rare and exciting opportunity to be part of StartSpace, a new coworking venture supporting Victoria’s early stage entrepreneurs at the very beginning of their business journey. You will take the lead on managing the new coworking space, acquiring new members and managing day-to-day relationships with existing community members.

About us:

State Library Victoria is the State’s premier reference and research library, the hub of state-wide information and communication network, and a gateway to the world’s information. The State Library is Australia's busiest public library with a collection of over 4.9 million items and a diverse range of exhibitions and programming for all Victorians. As the knowledge and digital economies develop, access to the right information, skills and opportunities will be more important than ever for our communities.

About the role:

StartSpace is the new coworking space for emerging entrepreneurs, situated within State Library Victoria and opening in spring 2019. The new role of Community Lead will be responsible for development of the StartSpace membership and coworking community, ensuring a positive, practical and supportive environment as they pursue their business goals. The Community Lead will bring their experience of coworking environments and membership programs to the role, driving the acquisition of new members and looking after the day-to-day needs of members in the coworking space. The role will work closely with a dedicated team to ensure that the business development needs of members inform the development of the public events program and related services. State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQ+ people, and people of all ages and abilities to apply for this role.

There’s a certain feeling you get from working at Monash University. It’s the feeling that you’re a part of something special. Something significant. So if you’re looking for the next chapter in your career, it’s here. You’ll be given the opportunity to challenge yourself, build on your skills, and make a significant contribution to a workplace that’s filled with energetic and inspiring people. Talent thrives here – and so do truly satisfying careers.

About the Generator

The Generator, Monash University’s central startup hub, is built on the belief that great startups create real value in the world. As Australia’s largest university, Monash has untapped access to brilliant young minds fixated on changing the world. Just three years in, the Generator program is young but punches above its weight. With several startups supported to multi-million dollar valuations, and the online and offline community doubling each year, The Generator is just getting started. If you’re looking for an opportunity to shape the future generation of startup founders, and transform the role of a university in supporting startups, this is it.

The Opportunity

The Startup Program Specialist is a new role created to find, support and grow startup talent at Monash. This will include overseeing the core startup programs - The Accelerator and The Validator and managing a growing talent pipeline. A day in the life of the role will include; 1) meeting with emerging founders and teams, 2) connecting founders and teams to opportunities that will advance their startups (investors, education, mentors), 3) co-designing and facilitating startup programs, events and workshops, 4) hands on mentoring and advice. This is a senior and strategic position in the Generator team, giving you influence over the development of our programs, development of systems and networks to support founders and startups (operations), and overseeing the talent pipeline (from ideation to scale, to alumni of our accelerator program). In this role, you’ll be supervising the Program Coordinator who will work closely with you to support programs, reporting and developing the talent pipeline.

About You

You’re obsessed with startups - and have earned your startup stripes either founding your own, and/or working in an early stage startup - so you understand the ropes. Growth and curiosity are core values that you live by - you’re constantly consuming incredible content (articles, podcasts, courses, etc) to take your startup knowledge and personal development to the next level. You love to share this knowledge, telling others about resources that could help them. You’re also a connector, constantly introducing people to each other for support and guidance. You’ve got an intuitive sense of what people need, and know when to nurture, and when to give a little tough love. You believe that mastering the art of listening is the key to being an incredible communicator. You’re super efficient and effective - and your startup experience has made you an expert at prioritising tasks, and executing fast. You love adopting technology to capture value and make life easier. Most importantly, you care a lot about people and you’re relentlessly driven to help. From sharing helpful content, to teaching a new skill, to getting founders on track to building a successful startup - you thrive on supporting people through their journey of growth. This role is a full-time position; however, flexible working arrangements may be negotiated. At Monash University, we are committed to being a Child Safe organisation. Some positions at the University will require the incumbent to hold a valid Working with Children Check. Your application must address the selection criteria. Please refer to "How to apply for Monash Jobs".

Enquiries

Mrs. Helena Fern, Entrepreneurial Program Manager, The Generator, Monash Innovation, +61 3 9902 4475