Subject Matter Experts-Customer Relationships and Influencing Stakeholders
About the SME Role
Start Date: from June 17, 2019
Application Close Date: June 10, 2019
We are seeking an SME with expert knowledge and experience in Customer Relationships and Influencing Stakeholders.
The role will involve assisting a leading university’s learning designers with the design of Customer Relationships and Influencing Stakeholders for online delivery.
This course examines the effective and successful management of customer and stakeholder relationships. You’ll reflect on the role of the customer success professional from the lens of self, team and organisation, and how these each contribute to building sustainable, loyal customer relationships. Key theories and frameworks underpinning this course include communication, team dynamics, conflict, negotiation, feedback, organisational structures and customer relationship management will be studied. You will learn effective communication strategies to consult with clients and foster relationships built on empathy, engagement and the provision of value. You’ll develop techniques to identify, deploy and drive change and continuous improvement initiatives in organisational contexts and customer value teams to deliver sustainable value to customers and stakeholders.
To apply, kindly submit your CV to email@example.com
• 60-80 hours per course
• Spread out over 9-12 weeks, or can be condensed based on the person’s availability
• No level of academic qualification required, but must be expert in course subject area and similar industry experience
• Willingness to participate in new ways of working and design processes
• Willingness to collaborate online
• Paid position (~$800 per day)